Privacy Policy
April 2022 | Version 1.0
This policy applies to you the client/visitor/consumer, and because we respect your privacy we recommend you read it.
Introduction
Welcome to our privacy policy. We are Gruny® (pronounced Groony) and this is our plan of action when it comes to protecting your privacy. While complying with the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”). We respect your security and take the safeguarding of personal data very seriously.The reason for this policy is to depict the way that we collect, store, use, read, and protect information that can be associated with you or another particular natural or juristic person and can be utilized to identify you or that individual (personal information). By agreeing to this policy in conjunction with our Terms and Conditions, you give us express consent to the aforementioned actions.
The way that we handle your personal information is the purpose of this policy.
Audience
This policy applies to you if you are:
- a visitor to our website; or
- a customer who has ordered or requested the goods or services that we provide.
This policy applies to you under certain circumstances.
Personal information
Personal information includes:
- specific information that we collect automatically when you visit our website;
- specific information collected on registration (see below);
- specific information collected on submission; and
- optional information that you provide to us voluntarily (see below);
but excludes:
- Anonymous information created so as to not identify a specific person;
- information that has been permanently de-identified so that it cannot relate or cannot be traced back to you specifically.
- statistical non-personal information collected and compiled by us; and
- voluntarily information provided by you in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (publicly disclosed information through a public form is no longer confidential and does not constitute personal information subject to protection under this policy.
Personal information includes information we collect (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.
Common examples
The following are some examples of the types of personal information that we may collect and process:
- identifying information – your name, date of birth, or identification number of any kind;
- contact information – such as your phone number or email address.
- address information – such as your physical or postal address; or
- demographic information – such as your gender or marital status.
Sensitive personal information
Depending on the goods or services you demand, we may also gather sensitive personal data from you, such as:
- financial information – such as your bank account details;
- sensitive demographic information – such as your race or ethnicity;
- medical information – such as information about your physical or mental health;
- sexual information – such as information about your sex life or sexual orientation;
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Acceptance
Acceptance required
When you order our products or seek our services, you must agree to all of the terms of this policy. You may not order our items or seek our services if you disagree with anything in this policy.
You may not order our goods or seek our services if you do not accept this policy.
Legal capacity
If you are under the age of 18 or lack the legal capacity to enter legally binding transactions, you may not browse our website, order our goods, or seek our services.
Deemed acceptance
You are thought to have read, understood, accepted, and agreed to be bound by all the conditions of this policy by accepting it.
Your obligations
You may only submit us your own personal data or the personal data of another data subject if you have their permission.
Changes
By modifying this web page, we may change the terms of this policy at any moment. We will notify you of any changes by posting a notice in a prominent location on the website or sending you an email that details the changes we made and the date they were last updated. If you do not agree to the changes, you must cease using the website and any of our products or services. You will be regarded to have accepted the amended terms if you continue to use the website or our goods or services after being notified of a change to the terms.
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Collection On registration
You will no longer be anonymous to us once you have registered on our website. When you register on our website, you will provide us with certain personal information.
This personal information will include:
- your name and surname;
- your email address;
- your telephone number;
- your company name, company registration number, and VAT number;
- your postal address or street address; and
- your username and password.
We’ll use your personal information to complete your account, offer you with additional services and information as we see fit, and for any other purposes outlined in this policy.
When you register on our website, we collect certain information about you.
On order or request
You will be prompted to provide us with extra information on a voluntary basis when you order our items or seek our services (goods or services information).
When you place an order for goods or seek our services, we collect certain information.
From browser
Your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, color capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website are all automatically received and recorded on our server logs (usage information). Please keep in mind that other websites you visit before coming to ours may save personal information in your URL throughout your visit, and we have no control over that. As a result, a website that collects URL information may record some personal information.
When you visit our website, we collect certain information from your web browser, including information about your Internet activity.
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Cookies
When you visit our website, we may install small text files called “cookies” on your device. These files do not include personal data, but they do contain a personal identifier that allows us to link your personal data to a specific device. You can use these files for a variety of things, including:
- granting you access to age restricted content;
- tailoring our website’s functionality to you personally by letting us remember your preferences;
- performance improvements with our website;
- permitting third-party services to be provided on our website; and
- helping us deliver targeted advertising where appropriate in compliance with the applicable laws.
Most internet browsers allow cookies by default, you can usually modify this setting to prevent them from being accepted. You can also manually erase cookies. However, refusing to accept cookies or deleting them will prohibit you from accessing parts of our website that require cookies.
To provide you with a more personalized experience, we collect information through cookies that we may send to your computer.
Third party cookies
On our website, some of our business partners utilize their own cookies or widgets. We don’t have access to them and have no control over them. The privacy policies of the companies who produced those cookies or widgets, not ours, govern the information collected by them.
Web beacons
We may use electronic image requests (also known as single-pixel gifs or web beacon requests) on our website to track page views and access cookies. A web beacon can be any electronic image that is viewed as part of a web page (including an ad banner). No personal information is collected, gathered, monitored, or shared by our web beacons. We only use them to collect anonymous data about our website.
We collect information from web beacons on our website in order to generate anonymous data about our site.
Optional details
On a voluntary basis, you may optionally offer us with extra information (optional information). This includes content or products you choose to post or download from our website, as well as when you enter competitions, participate in promotions, complete surveys, order certain additional goods or services, or otherwise use our website’s optional features and capabilities.
We collect specific optional information from you when you upload or download content from our website, enter competitions, participate in promotions, complete surveys, or register and subscribe to specific additional goods or services.
Recording calls
Unless you specifically request otherwise, we may monitor and record any telephone calls you make to us.
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Purpose for collection
Any goods or services information, as well as optional information, that you supply to us may be used or processed for the objectives that you specified when you consented to provide it to us. Gathering, releasing, and merging your personal information with other personal information are all examples of processing. We gather and process your personal data for a variety of reasons, including:
- goods or services purposes – such as collecting orders or requests for and providing our goods or services;
- marketing purposes – such as engaging in legal marketing activities;
- business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
- legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
- remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
- monitor website usage metrics such as total number of visitors and pages accessed; and
- track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
Any personal information you supply to us may be used for the purposes you stated when you decided to provide it to us.
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Consent to collection
To collect personal information, we will ask for your permission:
- in accordance with applicable law;
- when you provide us with any registration information or optional information.
When you supply us with your personal information, we will obtain your consent to collect it in accordance with the law.
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Use
Our obligations
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send you administrative notifications and website and email updates through email. We may also send you solely promotional messages in some situations. You can choose to opt-out of promotional messages. However, we may send you one message requesting you to opt-in to without you having opted-into promotional messages.
Where permitted by law, we may use your information to send you administrative messages and email updates about the website, as well as for marketing purposes.
Targeted content
We may display targeted advertisements and other relevant material based on your personal information while you are logged into the website. Computers process personal information and match it to advertisements or relevant information in a completely automated process. Unless you directly give us your permission, we never share personal information with advertisers. Advertisers are given a total number of impressions and clicks for each advertisement. They don’t get any personal information from you. We may transmit a referring URL to the advertiser’s website if you click on an advertisement, indicating that a consumer is visiting from the website. With the referring URL, we do not send personal information to advertisers. Once you are on the advertiser’s website however, the advertiser can collect your personal information.
In select, limited circumstances, we may use your information to deliver targeted content.
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Disclosure
Sharing
We may share your personal information with:
- other divisions or companies within the group of companies to which we belong in order to provide joint content and services like registration, transactions, and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
- a affiliate, in which case we will demand the affiliates to honor this privacy policy;
- our contracted goods or service providers who assist us in providing certain goods or services or with parts of our business operations, such as fraud prevention, bill collection, marketing, and technology services (our contracts require these goods or service providers to use your information only in connection with the goods or services they supply or services they perform for us and not for their own benefit);
- credit bureaus to report account information, as permitted by law;
- a list of banking partners as required by credit card association standards for inclusion on their list of terminated merchants (in the event that you use the services to receive payments and satisfy their criteria); and
- additional third parties who, if applicable, provide us with relevant services.
We may share your personal information with third parties for a variety of reasons, including to fulfill our commitments to you.
Regulators
We may be required by law or a government audit to release your personal information.
Law enforcement
We may disclose personal information if required:
- by a court order or subpoena;
- to comply with any law;
- to ensure the safety of any person or the general public; and
- to prevent violation of our customer relationship terms.
If compelled by law, we may share personal information to third parties.
No selling
Personal information will not be sold. Except as provided in this privacy policy, no personal information will be given to anyone.
Marketing purposes
We may share aggregate statistics regarding personal information with advertising or business partners. This is information about the entire customer base in general terms.
Employees
We may be required to reveal personal information to employees who require it to perform their jobs. Our responsible management, human resources, accounting, audit, compliance, information technology, and other personnel fall within this category.
Change of ownership
We may assign our rights to the personal information we process to a successor, purchaser, or separate entity if we change ownership, merge with, acquire, or sell assets to another entity. The transfer will be announced on the site. If you are concerned about your personal information being transferred to a new owner, you may request that we erase it.
Security
We take the security of personal information very seriously and do everything we can to follow all applicable data legislation. Our website will be hosted in a secure server environment with a firewall and other advanced security measures to prevent outside attackers from interfering with or accessing it. We grant access to personal information to only those employees who need it to perform their job duties. We use catastrophe recovery measures when necessary.
Our website is hosted on a secure server with security measures in place to prevent unauthorized access.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time, we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
It is your responsibility to keep your personal information accurate and up to date by accessing your account online, emailing us, or by phoning us.
Retention
We will only keep your personal information for as long as it is required to fulfill the stated purposes of this policy, unless:
- the record’s retention is required or authorized by law; or
- You have given your permission for the record to be kept.
Within the period of retention, We will continue to honor our non-disclosure agreements by not sharing or selling your personal information.
At our discretion, we may keep your personal information in physical or electronic records.
We will only retain your personal data for as long as it is required.
Transfer to another country
We may transmit or transfer personal information to a foreign nation for processing outside of the country in which it was gathered. Personal information may be held on servers located outside of the country in which it was collected, in a foreign country whose privacy regulations may be less stringent than those in the country in which it was obtained. You agree to us processing your personal information in a foreign nation where personal data processing rules may be less stringent.
We may transfer your personal information to a foreign nation from the country in which it was gathered.
Updating or removing
If you have chosen to correct or update the information you have submitted to us it can be done through the relevant menu tabs on our website. Alternatively, you can contact us by phoning or emailing us.
You have the option of updating or deleting the personal information you have provided to us.
Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.
Enquiries
We are not responsible for the privacy policies or practices of connected or third-party websites, and we make no guarantees or claims about them.